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Shipping Policy

We want to make sure that you receive your order as quickly and efficiently as possible. This shipping policy outlines our shipping procedures and costs for Dusk on the Downs.

  1. Shipping Methods

We offer standard shipping and express shipping options for all orders within Australia. Standard shipping typically takes 2-7 business days, while express shipping typically takes 1-3 business days. Shipping times may vary depending on your location and other factors beyond our control.

  1. Shipping Costs

We offer free standard shipping for all orders over $220 within Australia. For orders under $220, a flat rate shipping fee of $12.99 will be charged for standard shipping. 

  1. Shipping Restrictions

We do not ship internationally at this time.

  1. Order Processing

We process and ship orders within 1-2 business days of receiving your order. Orders placed on weekends or public holidays will be processed on the next business day.

  1. Tracking

Once your order has been shipped, we will provide you with a tracking number so that you can track the progress of your shipment. You can track your order through the carrier’s website.

  1. Delivery

Our carriers require a signature upon delivery, so please ensure that someone is available to sign for your package. If no one is available, a card will be left with instructions on how to arrange redelivery or pickup from a local depot.

  1. Order Changes or Cancellations

If you need to make changes to your order or cancel your order before it has been shipped, please contact us as soon as possible. Once your order has been shipped, we cannot make changes or cancel the order.

If you have any questions or concerns about our shipping policy, please contact us.

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