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Refunds & Returns Policy

We want you to be completely satisfied with your purchase from Dusk on the Downs. If for any reason you are not satisfied, we offer refunds and returns in accordance with the following policy.

  1. Refunds

We offer refunds for items that are faulty or do not match the product description. If you receive a faulty item, please contact us within 14 days of receiving the item and provide details of the fault. We will issue a refund or replacement once we have received the faulty item and verified the fault. We do not offer refunds for change of mind or if you have simply made a wrong decision.

  1. Returns

We accept returns for change of mind or if you have made the wrong decision, but we ask that you contact us within 14 days of receiving the item to request a return. The item must be returned in its original condition, unopened and unused, with all tags and packaging intact. You are responsible for the cost of return shipping, and we recommend that you use a tracked and insured shipping method. Once we have received the returned item and verified its condition, we will issue a refund or exchange, depending on your preference.

  1. Exchanges

If you wish to exchange an item for a different size or color, please contact us within 14 days of receiving the item to request an exchange. The item must be returned in its original condition, unopened and unused, with all tags and packaging intact. You are responsible for the cost of return shipping, and we recommend that you use a tracked and insured shipping method. Once we have received the returned item and verified its condition, we will issue an exchange for the item you requested.

  1. Cancellations

If you wish to cancel an order before it has been shipped, please contact us as soon as possible. If the item has already been shipped, you will need to follow our returns policy outlined above.

  1. Process

To request a refund, return or exchange, please contact us and provide your order number and details of the issue. We will respond within 2 business days with instructions on how to proceed.

We reserve the right to refuse a refund, return or exchange if the item is not returned in its original condition, or if the request is made outside of our 14-day policy.

If you have any questions or concerns about our refunds and returns policy, please contact us.

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